Frequently Asked Questions

As parents to a almost 2 year old, we know firsthand how important it is for travel to be as simple and stress-free as possible—because we’ve been right where you are! We have rented baby gear both in the US and internationally and this led to us starting Medford Baby Gear for Littles. We're committed to helping families just like yours have a worry-free trip, knowing your little ones will have what they need—clean, safe, and easy-to-use gear—every step of the way. You can trust that each item you rent has been personally selected and carefully maintained because we understand how much safety and peace of mind matter to families on the go. Renting from us means you’re getting the quality your family deserves from someone who truly gets it.

Your child’s safety is our top priority, and I want you to feel confident in every piece of equipment you rent from us. All of our car seats are purchased brand new, ensuring they come complete with manuals and all the necessary parts. We register every car seat and booster seat with the manufacturer so we’re instantly informed about any recalls or important safety updates. If a car seat or booster seat is ever involved in an accident, we immediately remove it from our inventory—no exceptions. After each rental, all equipment is carefully inspected and thoroughly cleaned. For cleaning, we use only eco-friendly, plant-based products made from 99% naturally-derived ingredients—free from chlorine, alcohol, dyes, and parabens—so you can rest assured everything is both safe and gentle for your little one.

No, we do not install car seats or booster seats. Medford Baby Gear for Littles will deliver your car seat or booster seat and provide you with the manufacturer’s installation and instruction manual. We’re happy to share links to official installation videos from the manufacturer as well, so you have clear guidance every step of the way. If you’d like in-person help with installation, we’ll gladly refer you to a local hospital or fire station where certified experts can possibly assist. At the end of your rental, we can remove the car seat or booster seat so you can get on your way quickly. We can help you setup any other gear, like strollers, high chairs, etc.

We accept cash, credit card, Venmo, or PayPal. We require a $10 deposit at time of order confirmation to hold your reservation. This will be applied to your final order cost and is refundable if you cancel 48 hours before your pickup day. If you do not cancel your order prior to 48 hours of pickup, the deposit will be forfeited. Please call, text, or email us if your travel plans change (especially with littles!), we're happy to make changes! We know travel plans change quickly and will work with you.

Nope!

Navigate to our Contact Us page and fill out the form. We will be in touch after that to confirm your order details.

Yes. Give us your flight number and let us know when you’re scheduled to arrive. We can follow your flight online and make any necessary adjustments for changes to your ETA. We can meet you at baggage claim, at your car rental spot, at your hotel, or at your vacation rental.

Yes. $5.00 will be applied to deliver it to the Medford Airport or any location in Medford or Central Point. It is $10 to deliver to any location outside of those cities (such as Eagle Point, Ashland, or Grants Pass). Deliveries to Klamath Falls or Yreka may be arranged on a case-by-case basis and subject to higher rates.

Orders may be placed through this website twenty-four hours a day and customers may contact us by phone, text, or email at any time in the event of an emergency or safety-related issue. Early-morning, or evening deliveries and pickups are a common practice for us and often work better with our schedules. Additional delivery or pick-up fees may apply between 10:00 p.m. and 7:00 a.m.

No. We can retrieve rental equipment from your hotel, car rental company, or any reasonable location. Please note, though, that customers bear the risk of loss, damage, and/or additional rental fees if something goes wrong.

We recommend that you be present at the time of delivery to verify that all equipment is in satisfactory condition and that your order is accurately filled. However, if you prefer, on a case-by-case basis we can arrange to deliver the equipment to another person or place of your choosing.

Please give us a call or text us with your question—we’d love to help and are confident we can find a solution together. Your input is valuable and helps us better serve you and future families.